Q: What is your check-in/check-out time?
A: Check-in: 4.30 p.m. till 7.30pm. If you wish to arrive outwith these times just contact us with your arrival time | Check-out: 10:00 a.m. If you wish a later check out time will try and accommodate this but there maybe an additional charge

Q: What are my transportation options to/from the airport?
A: You have several options for airport transportation: 

• Taxi:  is approx 25 mins in light traffic and approx £15. See http://www.aberdeenairport.com/transport-and-directions/taxis/
•  Bus ( Jet 727): is approx 35mins and costs £2.90 or £3.50 day return/£4.50 period return. See https://www.stagecoachbus.com/Bluebird%20Jet.aspx
• Train / Bus: The train/bus station is approx 1.2 KM (0.8 mile) and takes about 20mins to walk. The cost of a taxi is approx £5 max.

Q: What is your payment policy? 
A: Your reservation must be guaranteed with credit card or debit card. Payment is due on arrival either by card or cash. If cancelled before 48 hours of the day of arrival you will be charged unless we are able to relet the room. Rates exclude breakfast unless otherwise stated.

Q: Will I be charged before arrival? 
A: You will not be charged before arrival unless you are a company and you have asked us to.

Q: Can I store my luggage for the day once I've checked out of the hotel? 
A: We have limited storage facillities but will do our best to help but cannot guarantee storage.

Q: How many floors and guest rooms does your guest house have? 
A: Our property includes 3 floors with 8 rooms. 

Q: Do you have wireless Internet in your hotel? Is it complimentary? 
A: Yes, we provide complimentary wireless Internet to our guests. 

Q: How  close is the city centre , shops , bars and restaurants? 
A: The city centre with all its attractions is only 500 metres (0.3 mile) walk away

Q: Are graded or checked by any organisation? 
A: Yes, We are independently assessed and quality checked by VisitScotland and have be awarded a 3 star grading. We also a member of Trip Advisor.

Q: What is included in the rate? 
A: The rate quoted will be for room only and includes all taxes ( we are not VAT registered). Breakfast is an  additional cost. If  you have been quoted an advance rate no changes .

Q: Are you a pet-friendly ? 
A: Our property does not allow pets at this time.

Q: Do you have smoking and non-smoking floors? 
A: Our entire hotel is 100% smoke-free in accordance with Scottish Law. Violation of this policy will incur a £150  plus any deep cleaning costs.